Canon 5D Mark ll & DBuys.com Buyers BEWARE!

[freedom35]

Canon 5d Mark ll
***BUYERS BEWARE***
DBuys.com misleads and lies about selling Canon USA Cameras.
DBUYS.com are NOT authorized CANON dealers. DBUYS.com sell Gray market cameras with NO Canon WARRANTY cards even after specifying with the sales people and their customer service people that you want to buy a USA Canon Camera & USA Canon Warranty.
Once you have the camera and realize the scam, they will promise to send warranty cards, to prolong the return time period and then charge re-stocking fees or deny returns with RMA.
They have my $3600. I have no Warranty and its not covered by Canon. They have sent me two defective cameras with the promise of USA warranty cards and have not delivered and will not allow returning the product. Beware, they know the system and will scam unsuspecting customers!

[Bob Atkins]

Sorry you are having problems.

That's one of the reasons I recommend buying from the approved stores here (see banner at the foot of the page), which include Adorama, B&H, Amazon.com (Amazon themselves that is, not all 3rd party sellers on Amazon are good), and J&R. EBay can be OK, but you have to be very careful who you buy from.

I've personally dealt with all the stores I approve (as listed above) and they all have customer service departments that are helpful (except for eBay!). None of them will "rip you off".

I've never dealt with Dbuys.com, but I see they are one of the Brooklyn camera stores, and many (if not most - if not all) the Brooklyn stores are ones I'd hesitate to deal with as I describe in the article which you can read here: http://www.bobatkins.com/photography/photo_gear_buyer_beware.html You will also see that Dbuys.com is one of the listed stores on that page.

[sshegde@aol.com]

Hello,

Apart from those stores that Bob mentioned, another on-line store I trust is beachcamera.com. They do have a showroom (store) somewhere in NJ and are Canon dealers. I have bought several items from them (woth $3000) including rebel xt and 40D bodies and Canon 10-22mm lens. They do have a very competitive price, free shipping on most items and customer support is very good. Tamron 28-75 F/2.8 is one of the lenses that has a lot of QC issues and I happened to buy one from beachcamera. I felt it is soft  focussing and called them regarding the isssue. They asked me to return the lens and offered me the choice of a replacement or refund (without applying restocking fee). 

Thanks

SS