The Canon EOS and Photography Forums

Hello Everyone!

This is my first post. I am a newbie and just starting out with my EOS 600D camera. I had installed the following two softwares from Canon on my laptop: 1. Digital Photo Professional and 2. EOS Utility. I am facing problems in transferring images from the camera to the computer. I think the problem arises mainly because I am unable to properly identify the "monitored" folder and the "destination" folder. Since the images are stored initially in the camera, which is the monitored folder ? Also, sometimes the destination folder is automatically created and sometimes it isn't. On some occasions, I have actually been successful in transferring images. Other times, I am not able to do it. So the problem comes off and on.

Can someone help ???

It should be automatic.

What kind of computer do you have? Did you follow the EOS utility quick start guide?

I use a laptop with the Windows XP SP3 system. Would you like to know anything else. No, I haven't tried the Quick Start Guide of EOS Utility.

I always connect my camera to the computer using a USB cable.  I have had a variety of problems in the past when the EOS Utility would not start because it was waiting for the camera to come alive.  One time it was solved by half pressing the shutter button.  Now I always check that the camera is not in sleep mode.  Another time it was a faulty cable.  I guess it is a remote possibility that you given an old version of the software.  A bit unlikely but perhaps worth checking that you have the latest version of the software by visiting the Canon web site.  I have also found that it can take a little time for the utility to load and for communication with the camera to be established.  If I try to start the utility before a link is established the Utility will not work. 

Hope this helps.
Ken

Can't really help with the EOS Utility because I never use it. I always transfer images by removing the card from the camera and putting it in a card reader attached to the PC. It's more reliable and (with the right card reader) a lot faster than transferring from the camera via USB.

They are also very cheap! See for example:

Sandisk MicroMate SD / SDHC Memory Card Reader  (http://www.amazon.com/exec/obidos/ASIN/B000YBH4YU/bobatkinsphotogr)

And it doesn't drain the camera batteries.

dave

Thanks, everyone, for trying to solve my problem. Firstly, on going through the manual supplied for the EOS Utility, it seems to be optimised for Windows Vista ! I bought my camera from Amazon in October, 2012, while on a visit to the USA. I don't know if there is a more recent version of the software. As suggested, I will try the Canon website for information.

Bob's suggestion gets rid of the problem. However, I have had very bad experience with unbranded card readers. I lost images from a card because of the card reader. Perhaps the Sandisk one will be ok. I will try to get one.

Strangely enough, today the EOS Utility worked quite well. It seems to be very temperamental.

Anyhow, I think that now I know how to deal with the problem. Thanks, guys, for rallying round. Somehow, I feel very welcome and a part of the community already.

 :)

I have a bunch of card readers, including some "no-name" generic units from China that I've collected over the years. However even those have never damaged a card. I guess you were unlucky.

However with the name brand units so cheap, there's really no reason to shop from China on eBay anymore. I have a Sandisk which only does CF cards (but is very fast) and a Transcend which only does SD/SDHC/SDXC but which works perfectly.

This is probably the "top of the line" unit if you want CF and SD capability. It's also USB 3.0 for the fastest possible transfer speed (assuming your PC supports it). Even with these specs, it's under $40.

Lexar Professional USB 3.0 Dual-Slot Reader (http://www.amazon.com/exec/obidos/ASIN/B007FEFQDA/bobatkinsphotogr)