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Author Topic: Warranty Service - Mis-directed package  (Read 8125 times)  bookmark this topic!
LSR
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Posts: 2


Warranty Service - Mis-directed package
« on: November 22, 2008, 01:31:09 PM »

Need your advice.

My Rebel XT is being returned for warranty service. Problem is, it was erroneously returned and delivered to B&H instead of the Canon repair centre.

Anyone know of a contact at B&H with whom I can reach to make sure that the item is safely forwarded to the Canon repair centre? Any advise on a better way to correct this unfortunate situation?

Lennox
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Bob Atkins
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Posts: 1253


Re: Warranty Service - Mis-directed package
« Reply #1 on: November 22, 2008, 02:25:58 PM »

I'd just call their Customer Service number and explain the situation. Remember they are closed on Friday afternoons and all day Saturday, but they are open on Sundays.

Henry Posner runs their customer service department if you can't get help via their normal customer service line.
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LSR
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Re: Warranty Service - Mis-directed package
« Reply #2 on: November 22, 2008, 10:17:19 PM »

Thanks Bob. 

I really appreciate your site.  Keep updating the Best EOS lenses section.
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Bob Atkins
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Re: Warranty Service - Mis-directed package
« Reply #3 on: November 22, 2008, 11:13:44 PM »

You're right. It's time for a "Best Lenses" update!
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